How do I assign an existing user to a pass on the All Access Pass Portal?

If a user was assigned to a previous year's pass, you have the ability to assign the user to your new/renewal pass. The instructions below outline how to assign an existing user to a pass using the 'Add Members' tool.

Step-by-step guide

• First, log in to your All Access Pass and select ADMIN in the dropdown menu on the right near your name.
• Click the USERS & PASSES & TEAMS tile
• Next, click the PASS tab.
• Click on the (+) sign next to the pass you want to assign the existing user.
• Click on the ADD MEMBERS button.
• Once you click on this button, the ASSIGN USERS window will appear. In the window, you will list all users who have an existing account in the system but are not assigned to the pass yet.
• Locate the user you would like to assign by searching for their name in the search bar, then click on the toggle to the right of their name under the ASSIGN column. Once you switch the toggle to green, then click SAVE.

When you add a user to your pass using "Add Members," the user will not receive a notification email. Please refer to the How do I resend All Access Pass credential emails? Article if you want to notify the user that they were added to the new pass.

If a user does not have an existing account on All Access Pass, then refer to the instructions on the How do I add a single user to All Access Pass? Article.