How do I resend All Access Pass Portal welcome emails?

If you have suppressed welcome emails at your initial upload or you need to re-send the welcome emails to participants, please follow the instructions below:

• First, log in and select ADMIN in the upper right-hand side
• Click on the USERS & PASSES & TEAMS tile
• Click on the PASS tab
• On the pass management page, click on the pass and click the expand (+) symbol next to your pass
• Once the pass menu expands, click on the SEND EMAIL button
• Search for the user's name in the SEND EMAIL function
• Click on the box next to the user's name, then the SEND button
• To resend the welcome email to all users, click the box in the upper left-hand corner next to "User."
• Click send

Note that if the envelope in the STATUS column is gray, the user was not previously sent the email; if the envelope is black in the STATUS column, the user was previously sent the email.