Navigating Difficult Conversations: Turn Tension Into Progress™

Many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise.

Navigating Difficult Conversations: Turn Tension Into Progress™ takes a targeted approach to helping learners manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Learners will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics.

• Learner Course Marketing Kit
  Includes instructions, email template, flyer, and learner-oriented video.
• Course Marketing Video
• Course Description
• Flipped Classroom Best Practices
• Flipped Classroom Guide (contact your Implementation Strategist)
• Communication Template (coming soon)
• On Demand Microcourse
• On Demand Course Syllabus
• Live Syllabus (coming soon)