Tips for a Successful Program Launch

When launching the All Access Pass, many of our clients focus heavily on the initial activation of their learners in the platform as self-guided learner experience, or as reinforcement for a live or live-online course their learners are participating in. Here are 5 tips for a successful program launch from our Implementation Strategist team that will increase your activation and improve your over all adoption of the Impact Platform. 

1. Set clear expectations from the start 

We all like to know where we’re going. As the learning leader, you will want to clearly communicate the extended learning journey with your program participants and their leaders. This can be done in written form and/or by hosting brief program orientation webinars before your first work session. You can find communication templates customized for your audience here, and let your implementation strategist know if you need help preparing for or would like us to co-host a program orientation with you.

2. Ensure easy access to on-demand content

At the conclusion of your work session(s), it’s good practice to review the impact journey and confirm learners’ access to the Impact Platform. Don’t forget to check in with learners a couple of days later to ensure they have been able to activate their accounts and log in.

Note: FranklinCovey On Demand Modules and Exercises are SCORM files that can be uploaded to your LMS and/or the Impact Platform can be added to your organization’s single sign-on. If these services would be helpful to streamline access and support greater engagement with on-demand learning, please contact your client partner for more information.

3. Remind people to prioritize their development

You might suggest learners block “grow time” on their calendars each week or month to complete their assigned reinforcement. As you steward the program, you will want to coordinate, schedule, and send occasional reminders about current assignments via e-mail or your LMS. Personalized messages from the program leader, participant manager, or program alum with reminders, tips, and offers of support can be incredibly encouraging.

4. Make sure it’s relevant

As this HBR article mentioned, people learn best when “they have to learn” to do their job well. As you partner with your implementation strategist to select the most relevant solution(s) and curate the impact journey, consider how you might provide your learners with choice. By offering a variety of learning formats (video, on demand modules, podcasts, readings) and variable time commitments (from 3 – 30 minutes), learners may select what is most meaningful for their work and feasible to complete.

5. Create a cadence of accountability

People are more likely to prioritize self-directed learning if they know they will be asked to share with others. The impact journey might include a regular schedule of touchpoints wherein your learners reconvene in pairs or small groups for short events like lunch and learns, virtual coffees, or leader roundtables to discuss the application of their learnings. It can also be effective for the learner’s leader to inquire about the learning journey during regular 1-on-1s and performance connections.

Note: If you wish to provide added accountability and an expert perspective, you might incorporate Reinforcement Coaching in the impact journey. A FranklinCovey consultant and subject matter expert can be engaged to meet virtually with small groups of 6-8 learners for a series of 6, 50-minute virtual coaching sessions. The series is the equivalent price of a single delivery day. Please contact your client partner for more information.

6. Recognize great effort

Along the journey or program culmination, think about creative ways to recognize and reward those actively engaged with the entire impact journey. This could include tangible gifts like program completion certificates, digital stickers or credentialing, newsletter shout-outs, books, and cool office tech or opportunities for additional PTO, lunch with a leader or team of choice, invitations to attend or speak at internal or community events, and other learning and development.