How to issue a refund

At Monocambrand, we strive to ensure that every customer is satisfied with their purchase. However, we understand that sometimes a product may not meet your expectations. If you find yourself in this situation, here’s a simple guide on how to issue a refund.

Step 1: Check Your Eligibility for a Refund

Before initiating a refund, please ensure that your situation meets the following criteria:

The product is within the refundable period, which is 14 days from the date of purchase.
The lens is in its original condition, undamaged, and with all accessories and packaging.
Proof of purchase (e.g., receipt or order confirmation) is available.

Step 2: Initiate Your Refund Request

To initiate a refund request:

Visit our website and log in to your account.
Go to the 'Orders' section and select the order you wish to return.
Click on the 'Request a Refund' button.
Fill out the refund request form, stating your reason for the return and other required details.

You can also contact our customer service team for assistance at 1-800-LENS-123 or [e-mail].

Step 3: Prepare Your Item for Return

Once your refund request is approved, please prepare the item for return:
Pack the lens securely in its original packaging.
Include all accessories, manuals, and any other materials that came with the lens.
Attach the provided return label to the outside of the package.