Billing FAQs

Frequently Asked Questions:

3.1. Can I change my subscription plan?
Yes, you have the flexibility to upgrade or downgrade your subscription plan according to your evolving needs. Simply reach out to our customer support team or access your account settings to explore available options and make the necessary changes.

3.2. How can I update my billing information?

To update your billing information, log in to your account and navigate to the billing or account settings section. Here, you can modify your credit/debit card details, update your bank account information for EFT, or make changes to your billing contact information.

3.3. Can I get a copy of my invoice?
Absolutely! You can easily obtain a copy of your invoice by logging into your account and accessing the billing or invoices section. Select the specific invoice you need, and you will have the option to download it as a PDF or print a hard copy for your records.

3.4. What happens if I miss a payment?
If a payment is missed or not received by the due date, our system will generate automated reminders to notify you of the outstanding balance. Late payments may be subject to penalties or interest charges as outlined in our late payment policy. It is advisable to promptly resolve any payment discrepancies to avoid disruptions to your account.

3.5. Is there a grace period for late payments?
We understand that unforeseen circumstances may arise, causing temporary delays in payment. While we do not offer a specific grace period, we encourage you to contact our billing department if you anticipate difficulty in making a payment. Our team will work with you to explore possible alternatives or payment arrangements.

3.6. How can I cancel my subscription?
To cancel your subscription, please contact our customer support team directly. They will guide you through the cancellation process, including any necessary steps or requirements. It's important to note that cancellation requests may be subject to specific terms outlined in your subscription agreement.

Conclusion:
We hope this comprehensive guide has provided you with valuable insights into the billing process for our medical software. If you have any additional questions or require further assistance, don't hesitate to reach out to our dedicated customer support team. We are committed to ensuring a seamless and transparent billing experience for all our valued customers.