Marcelo Test

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  • I cannot login

    Make sure you are using the correct credentials to log in. If you don't remember your password, please use the Forgot my password link in order to reset it and log into your Zendesk account. If ...

  • I want a refund

    If your item was purchased in the last 7 days, and you still have a valid receipt - we can process a refund to your original payment method. If your item was purchased in the last 30 days, and you ...

  • Cancel Your Subscription

      Learn about the different ways you can cancel your subscription. There are several ways to unsubscribe. Once your subscription has been cancelled you will have limited access to content.     G...

  • I want to exchange a product

    If you made a purchase in the last 7 days and the item is in new / unused condition (tags included), we can do an exchange in store.  If you made the purchase online, you will need to mail the item...

  • Edit your Billing Information

    If you would like to change or update your credit card information, you can do so in your account. Here’s how to: Create an online account or sign in to your existing account. If you’re a subscrib...

  • Warranty Policy

    Thank you for your interest in the products and services of our company. This Limited Warranty is specifically applicable to physical goods that have been purchased from our company. It does not c...

  • Tier Comparison: Bronze, Silver & Gold

    PRIME is our loyalty rewards program. It is an exclusive invitation-only initiative split into three tiers; Gold, Silver and Bronze. These members are depicted by a Gold, Silver or Bronze Sta...

  • What's new in Zendesk - Spring 2023

        Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Explore Zendesk Suite Guide Messaging and bots  A...

  • Internal : Process Refunds with OMS

    To issue a refund follow the process below..    Returns made in-person will typically be processed faster than an item shipped back to a seller. Some retailers like Amazon claim a refund will be cr...

  • Why is my coffee machine leaking?

    If your coffee machine is leaking whilst you’re preparing your drink, it may be due to an insufficient seal between the coffee pod and the machine.   To fix this issue follow these steps: Check ...