Refunds

Customers are given the opportunity to request a refund within a period of 30 days, provided that they notify us in a timely manner. We understand that circumstances may change, and we want to ensure that our customers are satisfied with their purchases. If a customer decides to return a product within this timeframe, we will issue a refund in the form of a gift voucher. However, if there is clear evidence to prove that the product is damaged, we may authorize a cash refund instead. We take product quality seriously and want to ensure that our customers receive the best possible experience. In such cases, we will carefully evaluate the evidence presented by the customer and make a decision accordingly. Our goal is to provide a fair and convenient refund process for our customers. We believe that offering a gift voucher as the default refund option allows customers to choose an alternative product or make a new purchase at their convenience. This provides them with flexibility and ensures that they can continue to enjoy our products and services. We understand that each customer's situation may be unique, and we are committed to handling refund requests on a case-by-case basis. Our customer service team is available to assist customers throughout the refund process and address any concerns or questions they may have. Overall, our refund policy aims to provide a satisfactory resolution for our customers while also considering the integrity of our products. We appreciate our customers' trust and loyalty, and we strive to maintain a positive and transparent relationship with them.