ATM Printer Troubleshooting

See instructions here for the following models:

CXC 4.0

CXC 5.0

If you find an ATM receipt printer is not working properly, follow the steps below:

**Step 1: Printer Status Check**

First, verify the status of the printer. The ATM interface should provide a printer status. If it's offline or there's an error message, note it down as it can provide valuable hints regarding the issue.

**Step 2: Paper Check**

Check if the printer has enough paper. The printer will not work if the paper is not loaded correctly or if it has run out. Make sure to use the correct type of paper as recommended by the manufacturer.

**Step 3: Paper Jam**

Check for paper jams. Paper getting stuck in the pathway can cause the printer to malfunction. If there's a paper jam, follow the manufacturer's instructions to safely remove the paper.

**Step 4: Print Head Check**

Inspect the print head. A dirty or damaged print head may cause printing issues. If it's dirty, clean it as per the manufacturer's instructions. If the print head is damaged, it may need to be replaced.

**Step 5: Ink Ribbon Check**

Check the ink ribbon. If the printer uses an ink ribbon, check to see if it's properly installed and not depleted. Replace it if necessary.

**Step 6: Software Check**

Check the printer software. Sometimes, software glitches can cause printing issues. Try restarting the ATM and see if the issue resolves.

**Step 7: Connection Check**

Inspect the connection between the printer and the ATM. Loose or damaged cables can cause the printer to malfunction. Ensure all cables are properly connected and in good condition.

**Step 8: Error Code Resolution**

If the ATM or printer displayed an error code, refer to the manufacturer's manual or website for specific troubleshooting steps for that code.