How to Understand Order Status

 

When you place an order with us, it goes through several stages before it is delivered to your doorstep. Here's a brief overview of each stage in the process and what it means for you:

1. Order Received:

This means we have successfully received your order. An order confirmation has been sent to your email with your order details. At this stage, no action is needed from you.

2. Order Processing:

Your order is currently being processed in our warehouse. Our team is preparing your items for shipment. This phase may take 24 to 48 hours.

3. Order Shipped:

Your items are on the way! A shipment confirmation email has been sent to you, including tracking details. You can track your order by clicking on the link provided in the email or entering the tracking number on the courier's website.

4. Order Delivered:

Your order has successfully reached its destination. You should have your items by now. If for any reason you have not received your order, please contact our customer service team immediately.

5. Order Cancelled:

If you see this status, it means your order has been cancelled. This could be due to a variety of reasons, like payment issues or stock availability. Please check your email for any notifications from us regarding the cancellation.

If you have questions about your order status or if your order is delayed, don't hesitate to contact our customer service team.