Policy On Damaged or Defective Items

Here you can find all the information in the instance that an item arrives damaged.

Customers report any damages or defects within 30 days after they receive the item.

we'll ask customers to provide evidence of the damage or defect. This could be in the form of photographs or a detailed written description.

Describe how we will assess the reported damage or defect. This might involve the customer sending the item back to us for inspection or possibly scheduling an on-site evaluation.

Explain the need for returning the damaged or defective item. Include details about who will bear the cost of shipping the item back to us.

Specify the choices available to the customer—replacement, refund, or repair—and the expected timeframes for each option.

List situations where our damaged or defective items policy does not apply, such as damage due to misuse by the customer, wear and tear over time, or items purchased as clearance deals.

report issues, especially the process for filing a claim with the shipping company.

Provide clear and accessible contact details for customers to reach out to our support team for any questions or to initiate a return.

Policy Review Reminder: Remind customers that this policy is subject to updates and they should review it regularly to stay informed of any changges.