SOP: Notifying Product Manager of Defective Socks

## Purpose

To ensure timely communication with the Product Manager regarding defective socks reported by customers.

 

## Scope

Customer Service Team at Socks R Us.

 

## Procedure

 

1. **Identify Defective Product**

   - Confirm defect through customer description and photos.

 

2. **Gather Information**

   - Customer Name

   - Order Number

   - Product SKU and Description

   - Nature of Defect

   - Photos of Defective Socks

 

3. **Compose Email**

    - Use appropriate macro with photos attached